Frequently Asked Questions
How do I request maintenance?
If you need maintenance for your property, simply reach out to our team through our dedicated maintenance request portal. Once your request is submitted, our experienced professionals will promptly address the issue and keep you informed about the progress.
What types of properties do you manage?
We specialize in second homes, vacation properties, long-term rentals, and short-term rental properties (Airbnb, Vrbo, etc.) in North Houston and The Woodlands.
Who are your services designed for?
We serve homeowners who live in Mexico and own properties in the U.S., offering culturally sensitive service in their language to reduce stress and bridge the distance.
What is included in your Basic Property Management Plan?
The plan includes 1, 2, or 4 monthly visits to supervise the property, handle mail, and coordinate preventive maintenance. Prices start at $200/month.
What administrative tasks can you help with?
We can manage utility bills, HOA communication, payment follow-ups, and reports for the owner. We also offer visits to check mail or pick up packages.
How does your maintenance coordination work?
We select trusted service providers, open the property, supervise the work, and ensure it's done correctly. A 10% coordination fee applies. Prior approval is required.
Do you offer grocery shopping before arrival?
Yes. For $75 plus the cost of goods, we stock your home with either a custom grocery list or standard essentials.
Can you provide a private chef or catering?
We coordinate private chefs for events or daily service starting at $500. Themed menus and optional service staff are available.
Is airport transportation available?
Yes. We offer private transport to/from any Houston-area airport starting at $150 per trip, with flight tracking and a welcome reception.